Keeping Mentoring Human: Our Approach to AI

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At Mentorloop, our mission is simple: make mentoring easier and more accessible for everyone.

We know the real magic of mentoring happens when people connect and form genuine relationships by sharing stories, ideas, and experiences in a way no machine could ever replicate. We’re not here to replace that with technology. But we are excited about using technology to make mentoring smoother, more enjoyable, more effective, and more scalable.

That’s where AI comes in.

When used well, AI can help break the ice, enable better conversations, create agendas, keep people on track, and take care of the fiddly admin. That means more time and energy for the stuff that matters: building trust, sharing wisdom, and making progress.

Our approach is simple: AI should make mentoring easier, not less human.

Why We Use AI

We use AI to remove friction from the mentoring process — for mentees, mentors, and program coordinators. That means:

  • Easier mentoring meeting prep: Generating meeting agendas or summarising notes so sessions are focused and productive.
  • Keeping momentum going: Sending well-timed nudges and reminders when they’re actually needed.
  • Helping people find the right fit: Assisting with match recommendations while avoiding bias.
  • Easier admin for program coordinators: Surfacing insights on engagement and program health without hours of manual analysis.

In short: AI lets mentors spend more time mentoring, mentees spend more time learning, and coordinators spend more time supporting people rather than managing spreadsheets.

Where AI Helps in the Mentoring Journey

We’ve designed AI in Mentorloop to appear only where it can genuinely make things easier.

Some examples:

  • Breaking the ice: Suggesting conversation starters for those first awkward moments.
  • Meeting agendas: Recommending topics and structures based on your past notes, goals, and progress.
  • Goal planning: Offering step-by-step suggestions to help you reach your objectives.
  • Progress tracking: Giving you a gentle nudge when it’s been a while since your last check-in.
  • Smarter matching: Helping coordinators pair people based on profiles and preferences.
  • Meeting summaries: Turning your notes into easy-to-read recaps.

And if AI’s not your thing? No problem. All AI tools in Mentorloop are optional. You’ll see this icon ✨ when they’re available, and you decide whether you want to use them.

Our AI Principles

We’ve set clear rules for ourselves about how we use AI:

  1. Human-first: The relationship always comes before the tech
  2. Opt-in only: You’re always in control
  3. Clear and open: We’ll tell you when and how AI is being used
  4. Privacy by design: Your privacy is at the heart of feature design, not an afterthought
  5. Support, not substitute: AI assists the process instead of running it for you

How We Protect Your Data

We know trust is the foundation of any good mentoring relationship. and that includes trusting us with your information.

Here’s how we keep your data safe when using AI:

  • We only share the info needed for the task at hand (e.g., meeting notes to create an agenda).
  • We never include names, emails, or other personal identifiers in AI prompts.
  • Data sent to AI is not stored outside Mentorloop.
  • Your data is never used to train AI models.
  • We have strong legal safeguards in place, including compliance with leading regulators, to make sure your data is encrypted, stored only briefly, and always under your control.

For more information, read our full statement on our approach to AI here.

Looking Ahead

AI is evolving fast and we’re ready and excited to evolve with it. But no matter what new tools come along, our approach won’t change:

  • We will always use AI only to enhance, not replace, human connection.
  • You’ll always have control over whether you do use it.
  • Your privacy will always be protected.

The future we’re building is one where AI clears the path for more and better mentoring through more opportunities, more meaningful connections, and more room for the human side to shine.

 

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Lucy Lloyd
Lucy believes the right connection can change your life, and she's CEO and Cofounder of Mentorloop. She also loves bushwalking, family & friends, and great food & wine.

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