Veritext Elevates Employee Development Through Cross-Functional Mentorship
with Michelle Knowlton
Senior Learning and Development Program Manager,
Veritext Legal Solutions
Mentorloop Impact Award Winner 2024 & 2025
Before engaging with Mentorloop, Veritext had no formal mentorship program. Our employees were siloed by region, which limited their exposure to other functions and leadership within the company. Many employees were eager to grow both professionally and personally but lacked the necessary guidance and mentorship to help them explore new topics and opportunities.
Pioneering Mentorship at Veritext
Veritext Legal Solutions is North America’s leader in litigation and deposition support, providing court reporting, videography, advanced legal technologies, and state-of-the-art facilities. With thousands of employees across the U.S. and Canada, Veritext is committed to not only delivering excellence to clients, but also nurturing and developing its people.
Recognizing that employees were often siloed within their own regions and had limited exposure to leaders across the business, Veritext launched its Feed it Forward mentorship program to connect emerging leaders with senior mentors — supporting succession planning and creating opportunities for personal and professional growth.
The Challenge ⚖️
Four years ago, Veritext had no formal mentoring program. Employees ready to grow were often limited to technical training, with little access to broader leadership development or cross-regional networks.
This created:
- Limited perspectives when making decisions.
- A gap in leadership readiness for employees close to stepping into senior roles.
- Barriers to connection across a geographically dispersed workforce.
As Michelle Knowlton, Senior Program Manager, explained:
“We had identified potential leaders who were almost ready to make the leap — but they needed a little extra support to get them there. That’s where mentorship came in.”
The Solution: Feed it Forward Mentorship 🚀
Partnering with Mentorloop, Veritext designed a structured 6-month program where employees could be matched with leaders outside of their reporting line. This cross-regional, cross-functional matching allowed employees to gain new perspectives, build leadership skills, and feel more connected to the wider organisation.
Key program features included:
- Easy matching through Mentorloop’s algorithm and self-match options.
- Integrated tools for scheduling, Zoom meetings, and in-platform communication.
- Resources & curation: Each month included curated TED Talks, readings, courses, and reflection questions to guide discussions.
- Feedback loops via post-meeting sentiment surveys, enabling program coordinators to track quality in real time.
The Impact 🌱
The results of Feed it Forward have been transformative.
- Cohorts doubled in size: From 30 participants in Year 1 to 44 in Year 2.
- Comfort and trust: 97% of participants reported feeling comfortable or very comfortable sharing openly with their mentor.
- Career progression: Many mentees from the first cohort have since stepped into senior or director roles. Several now give back to the program as mentors.
- Confidence and wellbeing: Mentees reported not only leadership growth but also personal benefits, like improved mental health and stronger work-life balance.
- Culture of giving back: Participants often describe the value of having “a sounding board,” with some continuing informal mentoring relationships well beyond the program.
One participant shared:
“It’s impacted me in so many ways. Professionally, I tackle situations differently and personally, I’ve learned to put time into myself, which helps me be a better leader.”
Why Mentorloop Made the Difference 🌍
For Veritext, Mentorloop provided the structure and scalability they needed:
- Matching made simple — no more manual spreadsheets.
- Automated reporting — easy to demonstrate outcomes and engagement.
- Sentiment tracking — giving coordinators confidence in program quality.
- Self-running program design — freeing coordinators to focus on content and curation, not admin.
From a company with no mentoring infrastructure to one now running a high-impact, scalable program, Veritext has demonstrated how mentoring can unlock leadership potential and strengthen culture. With Mentorloop, they’ve turned succession planning into a people-powered growth strategy, creating a generation of leaders ready to feed it forward.
Ready to build your own culture-shaping mentoring program?
Michelle Knowlton
Senior Learning and Development Program Manager, Veritext Legal Solutions
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“Mentorloop did all the heavy lifting for us. It gave us the time to focus on creating meaningful content while participants steered their own conversations.”
– with Michelle Knowlton, Senior L&D Program Manager, Veritext Legal Solutions
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