Veritext Elevates Employee Development Through Cross-Functional Mentorship
with Michelle Knowlton
Senior Learning and Development Program Manager,
Veritext Legal Solutions
with Michelle Knowlton
Senior Learning and Development Program Manager,
Veritext Legal Solutions
Veritext Legal Solutions is North America’s leader in litigation and deposition support, providing court reporting, videography, advanced legal technologies, and state-of-the-art facilities. With thousands of employees across the U.S. and Canada, Veritext is committed to not only delivering excellence to clients, but also nurturing and developing its people.
Recognizing that employees were often siloed within their own regions and had limited exposure to leaders across the business, Veritext launched its Feed it Forward mentorship program to connect emerging leaders with senior mentors — supporting succession planning and creating opportunities for personal and professional growth.
Your teams are spread across regions, maybe even countries. People are eager to grow, but exposure to leaders outside their own silo is rare — and your best people-development ideas keep losing out to the same objection: who has the bandwidth to run this well? You don’t want a mentoring program that lives or dies on one coordinator’s spreadsheet.
That was Veritext four years ago. North America’s leader in litigation and deposition support, Veritext runs court reporting, legal technology, and dispute-resolution services for law firms, corporations, and government entities across the U.S. and Canada — with thousands of employees split across regions and departments. Emerging leaders were ready to grow, but had no structured way to learn from senior people outside their own patch of the business, and no formal succession pipeline to catch them on the way up.
Four years ago, Veritext had no formal mentoring program. Employees ready to grow were often limited to technical training, with little access to broader leadership development or cross-regional networks.
This created:
As Michelle Knowlton, Senior Program Manager, explained:
“We had identified potential leaders who were almost ready to make the leap — but they needed a little extra support to get them there. That’s where mentorship came in.”
Partnering with Mentorloop, Veritext designed a structured 6-month program where employees could be matched with leaders outside of their reporting line. This cross-regional, cross-functional matching allowed employees to gain new perspectives, build leadership skills, and feel more connected to the wider organisation.
Key program features included:
The results of Feed it Forward have been transformative. The program has grown from 20 participants to 80 — without Veritext adding a dedicated program team to run it. The numbers back up that it’s not just bigger; it’s working:
One participant shared:
“It’s impacted me in so many ways. Professionally, I tackle situations differently and personally, I’ve learned to put time into myself, which helps me be a better leader.”
The problem: Manually pairing dozens of people across regions and departments on fit, goals, and availability doesn’t scale past a handful of pairs.
What Mentorloop does: Side-by-side candidate comparison lets a coordinator view two candidates at once — goals, strengths, what each mentor can offer, what each mentee is looking for — and match on substance, not guesswork.
Proof: “We really love the side-by-side matching feature… we wouldn’t have been able to do that without Mentorloop’s matching capabilities,” Michelle says. One participant told her team “Whoever handled the matching did a really great job” — without knowing an algorithm had done the heavy lifting.
For Veritext, Mentorloop provided the structure and scalability they needed:
From a company with no mentoring infrastructure to one now running a high-impact, scalable program, Veritext has demonstrated how mentoring can unlock leadership potential and strengthen culture. With Mentorloop, they’ve turned succession planning into a people-powered growth strategy, creating a generation of leaders ready to feed it forward.
Ready to build your own culture-shaping mentoring program?
Senior Learning and Development Program Manager, Veritext Legal Solutions
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“Mentorloop did all the heavy lifting for us. It gave us the time to focus on creating meaningful content while participants steered their own conversations.”
– with Michelle Knowlton, Senior L&D Program Manager, Veritext Legal Solutions
What Role Does Equity and Equality Play in Your Mentoring Program?
The right mentoring program should level the playing field to empower entire cohorts of people: workplaces, member associations, social groups and educational institutions. Equality should be a cherished value so that every individual can thrive—whoever they are, whatever their background, however they worship or whomever they love. But we can’t arrive at equality without it’s often forgotten partner, equity.
What does a Mentoring Program Coordinator do?
Being a Mentoring Program Coordinator is an incredibly rewarding experience that positively impacts the lives of many. And while mentoring programs don’t fully run themselves (even though Mentorloop can do a great deal of the heavy lifting!), they do require a point of contact that can steer the program in the right direction for the organisation that is running one.
Building Quality Feedback Into Mentoring Relationships
This is Part 8 of our 10-part series on the 10 Key Qualities and Habits of a Highly Effective Mentor.
In this post, we’ll look at how mentors can successfully build quality feedback into their mentoring. Quality feedback is priceless because it clarifies expectations, helps people learn from their mistakes, and builds confidence. It also allows mentees to more effectively take what their mentors say and turn it into action.
