Expanding Global Mentoring Through Innovation and Commitment
with Kathlyn Ruiz,
Academy Partner,
Informa
Mentorloop Impact Award Winner x3
We needed a solution that could bridge geographical gaps and bring employees together, regardless of their location. Mentorloop provided us with the platform to connect colleagues across the globe and across divisions, facilitating relationships that may never have otherwise been formed.
Breaking Down Silos for 14,000+ Colleagues
At Informa, 14,000 colleagues across 30 countries bring expertise in publishing, events, research, and technology. But before mentoring, many of these brilliant people worked in isolation—publishing specialists rarely spoke with event experts, and digital innovators had few ways to share knowledge beyond their immediate teams.
“We were like islands of expertise scattered across the globe. We needed to break down those walls and tap into our greatest resource—the incredible knowledge and expertise of our own people.”
Mentorloop provided the structure to do just that, creating meaningful, scalable connections across functions, divisions, and geographies.
Mentoring that Colleagues Don’t Want to End
The true impact of the program became clear when participants began refusing to “graduate.” Many pairs achieved their original goals yet chose to keep meeting, setting new challenges together.
"We have several mentors who commit to multiple loops. They’re learning just as much as the mentees. That’s when we knew this wasn’t just about checking a box. It was changing how our people connect and grow together.”
Tangible Results Across the Business
Since launching with Mentorloop, Informa has seen:
- 1700+ milestones achieved – making mentoring a consistent part of professional development.
- Significant skill growth in people management, strategy, and marketing.
- Global collaboration breakthroughs, with colleagues forming cross-division and cross-continent connections.
- A mentoring quality score of 4.6+, showing strong satisfaction and meaningful impact.
For many, mentoring has gone beyond career development. It’s become a powerful network for confidence, inclusion, and opportunity across Informa’s 14,000-strong workforce.
Making Mentoring Accessible to All
From day one, every new hire is introduced to Informa’s mentoring program during onboarding. Leaders are encouraged to participate as mentors, reinforcing that mentoring is for everyone—regardless of role, title, or location.
Active promotion across newsletters, events, and manager referrals ensures mentoring is embedded into the culture rather than treated as an optional extra.
Why Mentorloop Works for Informa
Mentorloop has allowed Informa to scale globally while keeping the experience personal:
- Sophisticated matching algorithm – achieving an 80% match rate across continents and divisions.
- Custom dashboards – providing actionable insights to track ROI and continuously improve.
- Built-in resources and training – supporting both coordinators and participants at every step.
- Sentiment feedback – capturing real-time impact stories and outcomes.
“Mentorloop delivers the data and structure we need, but also the flexibility to create a program that feels human"
What’s Next for Informa?
Informa is expanding its program with:
Group Loops and mentoring circles for multi-directional knowledge sharing.
Mentoring passports to encourage everyone to experience both sides of the relationship.
Advanced analytics to measure mentoring’s impact on retention, promotions, and engagement.
"Mentoring is embedded in the core of Informa’s learning and development strategy. Every new hire is introduced to the mentoring program as part of their onboarding pathway, ensuring that mentoring is accessible from day one."
Kathlyn Ruiz
Academy Partner, Informa
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Don’t treat mentoring like a special occasion. Make it part of your organization’s everyday routine—from onboarding to leadership development. When mentoring becomes something people want to do rather than have to do, that’s when it transforms from an HR checkbox into your organization’s secret weapon for growth.
– Kathlyn Ruiz, Academy Partner, Informa
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In this post, we’ll look at how mentors can successfully build quality feedback into their mentoring. Quality feedback is priceless because it clarifies expectations, helps people learn from their mistakes, and builds confidence. It also allows mentees to more effectively take what their mentors say and turn it into action.
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