Redefining Resilience: How Back Up Trust connects people affected by spinal cord injury
Alice Ridley
Mentoring Team Lead,
Back Up Trust
What Backup Trust loves most about Mentorloop:
- Milestones and Nudges ensure participants are guided in their mentoring experience
- Oversight of the program, having the data at our fingertips
- Smart, efficient matching tools
Transforming lives through lived experience
Transforming lives through lived experience
Back Up’s mentoring service links people with a spinal cord injury and their family members to volunteer mentors. These mentors come from all walks of life and have been through a similar experience to their mentees. They understand and can help you come to terms with what has happened and adjust positively to life post-injury.
89% Participant Satisfaction
Positive feedback from mentors/mentees
89% of mentoring participants are enjoying their mentoring relationship and feel they are a perfect match.
The continuous positive feedback we've received has been so rewarding
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Connecting those newly affected by spinal cord injury with someone who has 'been there' and lived through similar challenges helps people to feel less isolated and more empowered to live life to the fullest.
Before Mentorloop
We lacked the ability to capture and maintain accurate data on our mentors and mentees.
There was no way for our mentoring matches to arrange their own calls confidentially.
We lacked a sense of community amongst our mentors and were unable to send group messages whilst being GDPR compliant which meant a lot of time was taken reaching out to individuals.
Program Impact
Our mentoring program helps those who have sustained a spinal cord injury and their family members to live and move forward after a traumatic injury.
Connecting those newly affected with someone who has ‘been there’ and lived through similar challenges helps people to feel less isolated and more empowered to live life to the fullest.
Since using Mentorloop, we are reaching more people than ever – and regularly receiving wonderful feedback.
Looking to the Future
Within our 5 year strategy we are working towards increasing our mentoring matches x3 by 2025.
We have increased our mentor training weekends from 3 to 4 and have increased the number of attendees.
Alice Ridley
Mentoring Team Lead, Back Up Trust
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Since using Mentorloop, we are reaching more people than ever - and regularly receiving wonderful feedback.
– Alice Ridley, Mentoring Team Lead, Back Up Trust
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