Alleviating the admin burden to make way for hundreds of meaningful mentoring connections
with Olivia Artale, Learning Coordinator, Arup Americas
What Arup loves most about Mentorloop:
- Sentiment captures the right feedback, at the right time
- Oversight of the program, having the data at our fingertips
- Smart, efficient matching tools and recommendations
Connecting hundreds of employees across the Americas
Over 700 mentoring participants across the Americas
Arup proudly offers a variety of mentoring programs across their global workforce.
94.2% Participant Satisfaction
Positive feedback from mentors/mentees
94.2% of mentoring participants are enjoying their mentoring relationship and feel they are matched successfully.
Mentorloop Impact Award Winner 2023 & 2025
Mentors and mentees are building meaningful relationships, sharing guidance, and setting goals for the year ahead
Arup Mentor Jennifer and I were able to share a really good connection about her professional journey. I am excited to support her!
Arup Mentee Steve is great - approachable, responsive, and very helpful. I'm delighted to have him as a mentor.
Arup Mentor and Mentee It's been nice to get to know Sonja, and the mentorship has felt casual/natural. I've mostly been talking about my own experiences with workplace dynamics, work-life balance, etc. It has been rewarding to be a sounding board for another Arupian.
Arup is a global consultancy that provides technical and advisory expertise across 150+ disciplines to help plan and design the future of the built environment. With 20,000 employees worldwide—and 2,000 across the Americas—the firm is committed to being a humane organization: supporting and uplifting employees by ensuring they have the tools, resources, and networks needed to thrive.
In early 2023, Arup Americas launched its mentoring program with Mentorloop. The timing was crucial: employees were still navigating the lingering isolation of the COVID era, and leaders recognized that connection and development opportunities were key to retention, wellbeing, and professional growth.
From Manual Processes to a Scalable Program
Before Mentorloop, Arup experimented with running mentoring manually. The process was heavy on admin, difficult to maintain, and provided no real way to measure success.
"Mentoring was something we valued, but it simply wasn’t sustainable in its old format, Mentorloop allowed us to reduce the admin burden, collect meaningful data, and create a program that could truly scale.”
By adopting Mentorloop, Arup created a mentoring program that is both easy to run and deeply impactful. Employees can now self-match or be matched by the algorithm, receive automated nudges, and track their progress through feedback and sentiment tools—all while program managers gain valuable insights through reporting and analytics.
"For me as a program manager, Mentorloop is extremely self-sufficient. Automated nudges, sentiment tracking, and single sign-on make it simple to run, while the data we capture helps us show the real impact of mentoring.”
Mentoring in Action: From Grads to Leaders
One of the most exciting developments has been the use of Mentorloop in Arup’s Graduate Experience Program. For the first time, Arup piloted mentoring circles with 139 graduates and 28 volunteer mentors.
“This gave new hires a safe space to share their early career experiences and to hear advice from colleagues who had been through the same journey. We saw just how important mentoring is for building confidence, belonging, and resilience.”
Tangible Results and Cultural Impact
Since launching with Mentorloop in 2023, Arup Americas has grown from 485 participants to 708, while maintaining an impressive mentoring quality score of 4.71.
"The data tells us what we already see anecdotally—mentoring is working. We’re building a culture where mentoring is expected, encouraged, and celebrated.”
Making Mentoring Accessible
Arup promotes mentoring at every stage of the employee journey—from new hire orientation to summer internships and employee resource groups (ERGs).
“Mentoring is now embedded into the way we develop people. Whether you’re a new graduate, an intern, or a senior leader, you can engage with the program and benefit from it.”
Looking ahead, Arup plans to expand the program globally, connecting employees in the Americas with colleagues across other regions.
Looking Ahead
Future plans include:
- Expanding the use of mentoring circles into more leadership programs.
- Connecting Americas employees with global colleagues across 20,000 staff.
- Running mentoring challenges—such as reverse mentoring—to keep engagement fresh.
Olivia Artale
Learning Coordinator at Arup
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“Mentoring has become part of our culture at Arup,” says Olivia. “With Mentorloop, we’ve built a program that not only connects people, but also reflects our values as a humane organization. The next step is taking this impact global.”
– Olivia Artale, Learning Coordinator at Arup
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